Privacy Policy

Effective Date: April 21, 2025

Lavish Tile and Stone (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal information of our website visitors, clients, and partners in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, www.lavishtileandstone.com (the “Site”).

1. What Is Personal Information?

“Personal information” refers to information about an identifiable individual. This includes your name, contact details, address, and other data that can be used to identify you.

2. What We Collect

We may collect the following types of personal and non-personal information:

Personal Information:

Name
Email address
Phone number
Mailing address
Project information or service preferences (if submitted through a contact or quote form)

Non-Personal Information:

Browser type and version
IP address
Device type
Date and time of visit
Pages viewed and time spent on the Site

3. Why We Collect Your Information

We collect your information to:

Respond to service inquiries or quote requests
Provide and manage tile and stone installation services
Send appointment reminders or follow-up communications
Share relevant promotions or updates (with your consent)
Understand website usage and improve our services
Meet legal or regulatory requirements

4. Your Consent

By submitting your personal information via our website or communicating with us, you consent to the collection, use, and disclosure of your information as outlined in this policy.

You can withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us directly.

5. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share it with:

Trusted third-party service providers (such as website hosting and email platforms) who help us operate our business, under strict confidentiality agreements
Government or regulatory authorities if required by law

6. How We Protect Your Information

We take appropriate technical and organizational measures to safeguard your information, including secure data storage, access control, and encryption where applicable. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Under Canadian law, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete data
Withdraw consent for certain uses of your information
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To make a request or inquire about your information, contact us at the email listed below.

8. Cookies and Analytics

Our website may use cookies or other tracking technologies to:

Improve user experience
Analyze site traffic
Remember user preferences

You can choose to disable cookies through your browser settings, but this may affect how you interact with our site.

9. Links to Third-Party Sites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised "Effective Date."

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact:

Lavish Tile and Stone
Email: lavishtileandstone@gmail.com
Phone: 204-791-3717